Support Our Students

Rochester University is committed to helping students succeed in their collegiate journeys by supporting the whole student – body, mind, and spirit – within a Christian setting. Rochester University is committed to helping students during challenging times by providing academic support, counseling, ministry, student support, and options for potential alternative academic plans so that students may best cope and meet the challenges of life. We recognize that college brings unique challenges and opportunities for each student. We have a variety of campus-wide resources that offer support.

Communicate With Us

The Support Our Students (SOS) team meets regularly to provide individualized support to students who may need additional resources. A committee of staff and faculty members meet regularly to ensure that students receive additional support and encouragement. Want to communicate with our SOS Team? Email and we’ll be in touch soon!

Utilize Campus Resources

The RU campus has a variety of resources for you to take advantage of, spanning from academic to mental health support. Read below for more information.

Campus Resources if_right_arrow_476325_white

  • Academic Center for Excellence (ACE): The ACE provides free peer tutoring sessions, study resources, computer & printer stations, and academic support.
  • Ennis and Nancy Ham Library: The library provides access to materials in traditional and electronic formats and staff can also help with research and scholarship questions.
  • ProfessorsRochester University students are encouraged to discuss academic concerns with their professors and academic advisors. For faculty contact information, check your syllabi or visit the faculty directory.
  • IT Support / Help Desk: The Help Desk provides support for information technology questions and concerns. You can email any time. Phone and face-to-face help is available from 9:00 am to 5:00 pm, Monday – Friday. Call 248-218-2080 or visit the offices upstairs in Campus Center. The Help Desk also addresses campus maintenance concerns.
  • Campus Safety & Security In an emergency, call 9-1-1. After 9-1-1 has been contacted call Campus Security at 248-765-8013. Learn more about Safety & Security procedures »
  • Psychology Clinic: Professional psychology counseling is available on campus on a no-fee, short-term basis, or with a low fee for longer-term psychotherapy. All services are confidential. Appointments can be made by contacting Melissa Schroeder at
  • Center for Student Life: The Center for Student Life helps to foster personal relationships and responsibility through mentoring, group activities, student organizations, and campus programming. Stop by The Center for Student Life in the Campus Center (CC) to discover what programs and services happening this semester.
  • Intercultural & Spiritual Life: Community Life + Worship (CLW) staff members are happy to sit down and talk with you, pray with you, and provide support and encouragement. CLW hosts a variety of events and programs throughout the semester.
  • Advising: Your advisor provides guidance, support, and resources as you navigate through your academic journey and prepare for your post-collegiate career. All students have an advisor. If you are unsure of who yours is, contact
  • Student Financial Services: Student Financial Services provides support and financial guidance to you as you invest in your future. Staff members are available to help you make sure you are using your financial resources to the best of your ability.
  • Career Services: Advising & Vocation Services maintains the University’s online postings for internships and full and part-time employment opportunities, offers an annual Career & Internship fair, and hosts pop-up fairs for part-time employment throughout the year.
  • Accelerated Learning: Staff members can help you review the best academic program for your schedule. Learn more about accelerated learning by contacting your accelerated academic advisor at
  • Online Learning/Canvas: Rochester University uses the Canvas LMS for online learning. You can visit the ACE lab for support with Canvas, and also contact Donna Love, our Director of Online Technology at or
  • Title IX – Rochester University is committed to providing a safe environment that is free from all forms of sex/gender harassment, discrimination, and misconduct, examples of which can include acts of sexual violence, sexual harassment, domestic violence, dating violence, and stalking for students, faculty, staff, and visitors.

Student Processes if_right_arrow_476325_white

Connecting with departments on campus is an important step in order for Rochester University to provide you with the best-individualized support. If you are looking to pause your academic semester in order to focus on other important aspects of life, it’s imperative that you connect with campus departments to best understand your options (financially and academically):

  1. It’s important that you first check with Student Financial Services (email to see the financial implications of not completing or dropping courses at the current point in the term.
  2. Check with your Professors to see if it’s possible to take an incomplete for your courses. If an incomplete is not an option, talk to your professors and instructors about your current situation and possible support they may be able to provide.
  3. After checking in with Student Financial Services and your current professors, you may be able to take online or accelerated Session B courses to continue being a student while allowing you greater flexibility. Visit your Academic Advisor or Academic Services/Registrar to see what classes and options will work best for your degree plan.
  4. If you need to continue taking classes this semester, reach out to the Academic Center for Excellence (ACE) The ACE provides one-on-one tutoring support, online writing support, and online academic resources to help you with your academics.

Community Support if_right_arrow_476325_white

Outside of the immediate Rochester University community, our surrounding community also provides a variety of resources and support groups to help students during difficult times.

If you believe that someone is going to harm themselves or others, please call 911.

If you believe that someone may become a threat or is in great need, please call Rochester University Security at 248-765-8013 and the Dean of Students at 248-218-2040.

You can reach Rochester University Counseling Services by emailing our Counseling Center Director, Melissa Schroeder, at


  • Oakland County Crisis Line: 800-231-1127
  • Macomb County Crisis Center Line: 586-307-9100
  • Wayne County Crisis Line: 800-241-4949
  • Common Ground Sanctuary: 1-800-231-1127
  • Veterans Crisis Line: 800-273-8255, press 1
  • Haven (domestic abuse & sexual assault): 248-334-1274
  • SAMHSA National Hotline (alcohol & substance abuse): 800-662-4357
  • Ala-non & Ala-teen Helpline: 248-706-1020

Local Emergency Medical Care:

  • Ascension (Rochester): 248-652-5000
  • Troy Beaumont Hospital: 248-964-8787
  • Henry Ford Medical Center (Royal Oak): 248-546-2110
  • Henry Ford Medical Center (Sterling Heights): 586-977-9300
  • Doctor’s Hospital of Michigan (Pontiac): 248-857-6770
  • St. Joseph Mercy Hospital (Pontiac): 248-858-3000

Local Emergency Mental Health Care:

Behavioral Health Services: Insurance and/or sliding scale for outpatient counseling

  • Ascension Eastwood Clinics
    • Rochester Hills: 248-844-6234
    • Royal Oak: 248-288-9333
    • Shelby Township: 586-566-3020
  • Inner Door Center: Reconnect with food, eating disorders. 248-336-2868
  • Rochester Area Counseling: 248-266-6166
  • Oakland Psychological: 248-393-5555
  • Lapeer List Psychological Services: 810-667-4500
  • Henry Ford Behavioral Health: 248-680-2060
  • Rochester Center for Behavioral Medicine: 248-608-8800
  • New Oakland Child-Adolescent & Family Centers: 248-620-6400

Community Mental Health Access

For Medicaid, Medicare, and private insurances:

  • Oakland County: 248-464-6363
  • Macomb County: 586-948-0222

Substance Abuse Treatment Programs

  • Inpatient
    • Oakland County: 248-858-5200
    • Macomb County: 586-948-0222
    • Wayne County (Out-Lying Area): 800-686-6543
    • Detroit: 800-467-2452
  • Outpatient
    • Ascension Eastwood Clinics
      • Rochester: 248-844-6234
      • Royal Oak: 248-288-9333
    • Brighton Hospital (Intensive Outpatient Care, Men & Women Halfway House): 800-523-8198
    • (Free mental health and substance abuse resources for people at any stage of their recovery journey).

Online Resources

  • rochesteru.thrivingcampus.coman online list of independent off-campus mental health providers and practices across the country who work with college students.
  • – nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults, giving them the skills and support they need to thrive today…and tomorrow
  • – clinicians of various racial and ethnic backgrounds, as well as training and treatment styles
  • – find a therapist near you and read trending topics in psychology
  • – provides religion-based support to people of many faiths
  • – a network of Michigan’s mental health services